Customer Management for DM/DS ATW/BTW
starstarstarstarstarstarstarstarstarstar
by Aerodarat Training
| 25 Questions
1
4 pts
What is the maximum number of application tabs you can have open at a time in Altea CM?
A 10
B 9
C 11
D12
2
4 pts
How do you display a PNR (KQGA6M) in cryptic format?
A RTKQA6M
B RTKQGA6M
C RPKQA6M
D RPKQGA6M
3
4 pts
How to you sign out from CM
A Alt+L
B Ctrl+L
C Ctrl+A
D Alt+A
4
4 pts
Your account (ID) will be locked if you enter an incorrect password more than _________ times.
A 6
B 5
C 4
D 3
5
4 pts
Altea CM password must be changed every ________ days.
A 50
B 14
C Every
D 60
6
4 pts
From the Flight Application, Flight Tracker is only available when you search for flights _____________ at a specific port
A Departing From
B Arriving At
C Departing From & Arriving At
7
4 pts
A ______ is created every time a bag tag is processed or baggage details are amended in Altea Departure Control when the bag is accepted.
A BHS
B BTM
C BSM
D BUM
8
4 pts
Choose information you may use to identify customer?
A Booking Details, Bag Tag Details & Contact Details
B Booking Details, Bag Tag Details & Document Details
C Booking Details, Bag Brand Details & Contact Details
D Booking Details, Contact Details & Document Details
9
4 pts
Define PNR
A Passenger Name Reconcilation
B Passenger Name Receipt
C Passenger Name Record
D Passenger Name Request
10
4 pts
Which of the following is not a flight status in Altea CM?
A Open
B Closed
C Suspended
D Protective Cover
11
4 pts
Bag types in Altea CM are categorized into?
A Auto, Manual & Transfer
B Auto, Manual & Standby
C Auto Transfer & Standby
D Manual, Transfer & Standby
12
4 pts
Type of Block seats in the seat map application
A H, R, K & W
B D, H, K & R
C H, K, P & W
D D, H, R & T
13
4 pts
What is a Baggage Pool?
A Members in a pool who are responsible with their own baggage
B Baggage can be added to a non-pooled customer that already has existing baggage
C A baggage pool is created when you add baggage for two or more customers simultaneously
14
4 pts
Under which application do you add Crew Baggage
A Customer
B Flight
C Crew
D Baggage
15
4 pts
Under which application you can display a list of crew baggage
A Customer
B Flight
C Crew
D Baggage
16
4 pts
What is JFE Help
A Allows you to add regulatory data of crew members
B Help information about Customer Management
C To displays flight details
D To make modifications to scheduled data
17
4 pts
What does the symbol below means in Customer Product Table under the Accept column?

A Indicates that the customer was previously accepted and has been rejected
B Indicates that the customer was previously accepted on the flight and later put on standby
C Indicates that the customer was previously boarded and now deboarded
D Indicates that the customer is on the flight that was disrupted and that the customer was non-accommodated
18
4 pts
The icon in the Flight Information below indicates

A Flight Disruption
B Flight Availability
C Flight Closed
D Flight Departed
19
4 pts
This icon represents

A Flight has crew reported
B Accepted at check-in
C Flight OK to go
D All transaction processed
20
4 pts
This symbol indicates

A electronic payment
B electronic gadget
C electronic ticket
D electric bill
21
4 pts
This symbol indicates

A Branded Baggage
B New Bagggage
C Hold Baggage
D Fake Baggage
22
4 pts
This symbol indicates

A Delayed Flight
B A black aircraft
C Single leg flight
D Multiple leg flight
23
4 pts
this white check mark indicated

A transaction processed
B passenger is happy
C transaction incomplete
D transaction not done
24
4 pts
How to display Neutral Schedule in Cryptic format
A SIKULLHR
B SKKULLHR
C SNKULLHR
D SVKULLHR
25
4 pts
How do you open the Reservation page
A Ctrl + R
B Alt + R
C Shift + Alt + Del
D Del
Add to my formatives list

Formative uses cookies to allow us to better understand how the site is used. By continuing to use this site, you consent to the Terms of Service and Privacy Policy.