Customer Management for DM/DS ATW/BTW
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by Aerodarat Training
| 25 Questions
1
4 pts
What is the maximum number of application tabs you can have open at a time in Altea CM?
A 10
B 9
C 11
D12
2
4 pts
How do you display a PNR (KQGA6M) in cryptic format?
A RTKQA6M
B RTKQGA6M
C RPKQA6M
D RPKQGA6M
3
4 pts
How to you sign out from CM
A Alt+L
B Ctrl+L
C Ctrl+A
D Alt+A
4
4 pts
Your account (ID) will be locked if you enter an incorrect password more than _________ times.
A 6
B 5
C 4
D 3
5
4 pts
Altea CM password must be changed every ________ days.
A 50
B 14
C Every
D 60
6
4 pts
From the Flight Application, Flight Tracker is only available when you search for flights _____________ at a specific port
A Departing From
B Arriving At
C Departing From & Arriving At
7
4 pts
A ______ is created every time a bag tag is processed or baggage details are amended in Altea Departure Control when the bag is accepted.
A BHS
B BTM
C BSM
D BUM
8
4 pts
Choose information you may use to identify customer?
A Booking Details, Bag Tag Details & Contact Details
B Booking Details, Bag Tag Details & Document Details
C Booking Details, Bag Brand Details & Contact Details
D Booking Details, Contact Details & Document Details
9
4 pts
Define PNR
A Passenger Name Reconcilation
B Passenger Name Receipt
C Passenger Name Record
D Passenger Name Request
10
4 pts
Which of the following is not a flight status in Altea CM?
A Open
B Closed
C Suspended
D Protective Cover
11
4 pts
Bag types in Altea CM are categorized into?
A Auto, Manual & Transfer
B Auto, Manual & Standby
C Auto Transfer & Standby
D Manual, Transfer & Standby
12
4 pts
Type of Block seats in the seat map application
A H, R, K & W
B D, H, K & R
C H, K, P & W
D D, H, R & T
13
4 pts
What is a Baggage Pool?
A Members in a pool who are responsible with their own baggage
B Baggage can be added to a non-pooled customer that already has existing baggage
C A baggage pool is created when you add baggage for two or more customers simultaneously
14
4 pts
Under which application do you add Crew Baggage
A Customer
B Flight
C Crew
D Baggage
15
4 pts
Under which application you can display a list of crew baggage
A Customer
B Flight
C Crew
D Baggage
16
4 pts
What is JFE Help
A Allows you to add regulatory data of crew members
B Help information about Customer Management
C To displays flight details
D To make modifications to scheduled data
17
4 pts
What does the symbol below means in Customer Product Table under the Accept column?

A Indicates that the customer was previously accepted and has been rejected
B Indicates that the customer was previously accepted on the flight and later put on standby
C Indicates that the customer was previously boarded and now deboarded
D Indicates that the customer is on the flight that was disrupted and that the customer was non-accommodated
18
4 pts
The icon in the Flight Information below indicates

A Flight Disruption
B Flight Availability
C Flight Closed
D Flight Departed
19
4 pts
This icon represents

A Flight has crew reported
B Accepted at check-in
C Flight OK to go
D All transaction processed
20
4 pts
This symbol indicates

A electronic payment
B electronic gadget
C electronic ticket
D electric bill
21
4 pts
This symbol indicates

A Branded Baggage
B New Bagggage
C Hold Baggage
D Fake Baggage
22
4 pts
This symbol indicates

A Delayed Flight
B A black aircraft
C Single leg flight
D Multiple leg flight
23
4 pts
this white check mark indicated

A transaction processed
B passenger is happy
C transaction incomplete
D transaction not done
24
4 pts
How to display Neutral Schedule in Cryptic format
A SIKULLHR
B SKKULLHR
C SNKULLHR
D SVKULLHR
25
4 pts
How do you open the Reservation page
A Ctrl + R
B Alt + R
C Shift + Alt + Del
D Del
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