Conflict Resolution: Responding to conflict
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by Jonathan Roberts
| 13 Questions
Note from the author:
Steps for resolving conflict
Conflict is a part of life and cannot ever be totally avoided. When groups of people come together in the same space it is natural that they will disagree about some things or cause us to get upset or frustrated at times.
However, when we manage conflicts well we can strengthen bonds and come to a better understanding.
1
1
We should always avoid conflict?
True
False
2
1
Why shouldn't you always avoid conflict?

3
1
Select the characteristics that are helpful in resolving conflict effectively
calm
unfair
empathetic
aggressive
direct
threatening
respectful
forceful
emotional
honest
listening carefully
4
1
What is the first step in conflict management
Tell the other persion how you are feeling
Find out why they are doing what they're doing
Check your own feelings
Take a few deep breaths
5
1
What is the second step in conflict management
Tell the other persion how you are feeling
Find out why they are doing what they're doing
Check your own feelings
Take a few deep breaths
6
1
What is the third step in conflict management
Tell the other persion how you are feeling
Find out why they are doing what they're doing
Check your own feelings
Take a few deep breaths
7
1
What is the fourth step in conflict management
Tell the other persion how you are feeling
Find out why they are doing what they're doing
Together, come up with a satisfactory solution or way forward.
Take a few deep breaths
8
1
What is the fifth step in conflict management
Tell the other persion how you are feeling
Find out why they are doing what they're doing
Together, come up with a satisfactory solution or way forward.
Take a few deep breaths
Let's have a go at putting this learning into practice with the following scenario.
9
1
In a Social Studies lesson the two boys you want to work with say you can't join their group.
How does that make you feel?
10
1
How can you helpyourself to control your challenging feelings?
Hide their pencil case.
Sit down and refuse to move.
Take some deep breaths.
call them a name.
11
1
Once you have got your emotions under control it's time to tell them how you feel. Write down what you would say below.

12
1
Next you have to try and understand their reasons for not wanting you to join. You might ask "Why do you not want me to join your group?"
How can you show that you are really considering what they are telling you?
Give eye contact
laugh at their ideas
shake your head
Nod
shrug
Listen and try to understand their point of view
13
1
The boys explain that the last time you were in their group you would not listen to their ideas and were rude to them.
What should you do now?

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